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TERMS & CONDITIONS
CUSTOMER CARE
Nyla Skin has been designed to make your shopping experience as safe and enjoyable as possible. These terms and conditions set out the basis on which you can use the Nyla Skin website and services.
In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and services. The best way to contact us is through our Customer Service section in our website, through our live chat, or by leaving a chat message if an agent is not available.
If you have not received a reply from us there could be a few reasons why:
- Your email address may have been entered incorrectly.
- Your email was lost and hasn't come through.
- Our reply has been blocked by your spam filter and it has been sent to your junk folder.
If you do not receive a reply within 2-3 business days please contact us again, ideally from another email address, or by a different method.
PRICES & CONTENT
Nyla Skin takes the utmost care to ensure prices and the content of this website, including product descriptions, photographs and ingredients, are accurate and correct at the time of publishing. All prices are shown in Pound Sterling (exclude post and package charges) and are inclusive of VAT (where applicable) and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Order Confirmation). Prices may change over time. Nyla Skin will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. In the event of an error or other content related issue, Nyla Skin reserves the right to correct such error without notification. Nyla Skin also reserves the right to cancel any order that may have been made under the pretense of such error. All prices are displayed including VAT and exclusive of delivery charges.
All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available and if or when they will be available again.
PRODUCTS & AVAILABILITY
Nyla Skin purchases its products directly from authorised distributors, providing you with an extra guarantee of quality and assurance. Due to the nature of the products we stock, many of them completely free from artificial preservatives, we are only able to guarantee a minimum shelf life of 6 months from purchase. Products can vary in texture, smell and consistency within each batch due to the natural ingredients. Also please be aware that we cannot be held responsible on stock affected by circumstances beyond our control.
Product information, including product descriptions, brand information, colour charts, photographs and ingredients, are displayed on Nyla Skin as provided by the manufacturer or brand authorised agent and Nyla Skin cannot accept responsibility for any omissions or errors in this information. Independent test have not been performed to verify the accuracy of product claims or ingredient inclusions or omissions.
Every care has been taken to ensure that all product descriptions and colours are as accurate as possible at the time of publishing but we cannot accept responsibility for any omissions or errors in this information. Accuracy of colours and colour charts is not guaranteed because each computer displays colours in slightly different ways.
We reserve the right to limit or cancel orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. We may also at our sole discretion, limit or cancel quantities purchased per person, per address or per order. When availability of any product is restricted for any reason, a full refund will be provided for the items cancelled.
DISCOUNT CODES & COUPONS
Only one discount code is permitted per order. Automatically applied discount codes will show in your basket at time of checkout when the correct spend thresholds are met. For manual discount codes where a promotional code needs to be entered, the code must be entered correctly in the discount code box provided at the checkout page. When entered correctly the discount code will show in your basket.
A discount code cannot be added to your order after your order has been paid and confirmed.
When a discount code requires a minimum spend, the minimum spend excludes delivery fees, taxes, samples and minis. It does include discounts already applied to products in your basket. When returning items from your order, if you used a discount code and your order no longer qualifies, the discount value will be deducted from your refund.
ORDER CONFIRMATIONS
Once you place an order with us, we will send you an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it and we are processing it. We may refuse to accept a transaction for any reason to anyone at any time at our sole discretion without any liability.
Acceptance of your order and completion of the contract between us will happen when we email you a Dispatch Confirmation stating the goods have been dispatched. The sale contract is therefore concluded in England and the language of the contract is English.
If you have not received a confirmation email from us there could be a few reasons why:
- Your email address may have been entered incorrectly.
- Your email was lost and hasn't come through.
- Your confirmation email has been blocked by your spam filter and it has been sent to your junk folder.
Alternatively, please get in touch with us and we will be happy to investigate further.
ORDER CANCELLATIONS
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the legal right to cancel your order within 7 business days from the date on which you receive the goods by sending us a notice of cancellation in writing and returning the goods to us in their original, unopened and unused condition. To exercise the right to cancel, you must inform us via email to hello@nylaskn.com.
We are not able to stop processed orders from dispatch, even if you send us notice of cancellation before receiving your Dispatch Confirmation. For further details of how return merchandise, please see our Shipping & Returns section.
PRODUCT LIABILITY
Nyla Skin shall not be held liable for any damages, injury or illness caused by the misuse of any product. It is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner. Nyla Skin shall not be held responsible for any damages, injury or illness that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.
CHANGES TO LEGAL NOTICES
We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.
LIMITATION OF LIABILITY
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Nyla Skin makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.
Nyla Skin is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery. Your statutory rights are not affected.
LINKS & ASSOCIATION DISCLAIMER
This website may contain links to other websites operated by parties other than Nyla Skin. Such links are provided for your convenience only. Nyla Skin does not control such websites and is not responsible for their contents. Nyla Skin's inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any linked sites.
PAYMENT METHODS
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Visa
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MasterCard
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Amex China
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UnionPay
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Jcb
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Diners
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Discover
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Clearpay
PRIVACY & SAFETY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.nylaskn.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
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“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
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“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
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Communicate with you;
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Screen our orders for potential risk or fraud; and
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When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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To identify you as a consumer or a professional.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
How Do We Share Your Personal Information?
We share your Personal Information with third parties including partnered companies under the Site umbrella to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also share your data with our partner companies to determine your position as a consumer or professional and to market other product and services offered by our partner companies.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident please note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Get In Touch
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by e-mail at Hello@nylaskn.com.